Conflict Resolution.
What's the first thing that comes to mind when you think of the word, "conflict"?
Many people think conflict is a bad thing, so they try to avoid it.
But the truth is, conflict is not good or bad, right or wrong, it just is.
How, we handle conflict, is what makes the difference.
Since we spend most of our waking hours with people, conflict is a natural part of life.
It can be seen as an opportunity to build relationships, not tear them down.
Conflict can bring about change that helps us learn and grow.
There are two parts to resolving conflicts.
One, The way people behave toward each other.
Two, The way people go about solving their problems.
Lesson Progress
9%
- Intro to Conflict Resolution
- How People Behave in Conflict Situations
- Other Characteristics of Aggressive People
- The ABC'S of Conflict Resolution
- Other Important Tips
- Skill Building "I" Statements
- Skill Building: Reflective Listening
- More Pointers on Talking and Listening
- Listening In Conflict Situations
- Practice Skill Building “I” Statements
- Skill Building: Reflective Listening